10 Quotes to Step Up Your Customer Service

With an ever increasing mountain of tasks that need completing to keep your business running, it’s all too easy for customer service levels to slip.

Delegating more work to others can be a temporary way to address this, but changing the way you think about those you serve will make a permanent difference.

Negative staff attitudes not only sour the customer’s experience on that particular day, they can ultimately lead to permanently lost business!

Here’s a quick list of ten quotes that will help inspire you to better serve your patrons:



1. “A man without a smiling face must not open a shop.”

– Chinese Proverb


2. “The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you. 

– Derek Sivers, Founder CD Baby


Free Images.com/Sas Van Veen

3. “Our greatest asset is the customer! Treat each customer as if they are the only one!”

– Laurice Leitao, Customer Service Professional SeraCare Life Sciences


4. “Customers may forget what you said but they’ll never forget how you made them feel. “

– Unknown


5. “To keep a customer demands as much skill as to win one.”

– American Proverb



6. “Courteous treatment will make a customer a walking advertisement.”

– James Cash Penney, Founder J.C. Penney Stores


7. “Customer service is the new marketing.”

– Derek Sivers, Founder CD Baby

8. “There is a spiritual aspect to our lives — when we give, we receive — when a business does something good for somebody, that somebody feels good about them!”

– Ben Cohen, Co-Founder Ben & Jerry’s



9. “Ask your customers to be part of the solution, and don’t view them as part of the problem. “

– Alan Weiss, Author “Million Dollar Consulting”


10. “When a customer complains, he is doing you a special favor; he is giving you another chance to serve him to his satisfaction. You will appreciate the importance of this opportunity when you consider that the customer’s alternative option was to desert you for a competitor.”

– Seymour Fine, Author The Marketing of Ideas and Social Issues


Hopefully this list will spur you on to improved interactions with your customers and clients.

Let us know which is your favourite quote in the comments section below, and feel free to mention any others that have helped you in your business.

Finer Future is a specialist consultancy that can help elevate your business by improving your customers’ experience.

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