Evaluate Your Customer Experience – 3 Reasons Why

  Why should you take the time to evaluate your customer experience? After all, there are a million and one other things that need to be done to keep your business running smoothly – right? But the truth is, that customer service is the new battleground in business. As put in the words of Jim Read More …

Customers Want Human Interaction in Digital Age

  We are living in a world that is becoming ever more digital. But when it comes to customer service, consumers still want the choice of human interaction. This is according to recent research produced by Accenture, “Digital Disconnect in Customer Engagement. The high price of obsession. Has digital reached its tipping point?” In it Read More …

How much do your staff really care about your customers?

When it comes to really caring about customers, are your employees putting on a thinly disguised act? Or is all that they say and do genuinely coming from the heart?   A new study published in the Journal of Service Research suggests that feigning care and concern is a symptom of stress factors such as Read More …