3 Great Lessons in Customer Experience From Clarks

This is my account of a recent shopping trip to Clarks that left me compelled to share it. As a parent, buying school shoes for children can be a challenging experience that really tests your powers of determination. Fighting through crowds of other shoppers, gambling with the availability of the right size and style, and Read More …

Evaluate Your Customer Experience – 3 Reasons Why

  Why should you take the time to evaluate your customer experience? After all, there are a million and one other things that need to be done to keep your business running smoothly – right? But the truth is, that customer service is the new battleground in business. As put in the words of Jim Read More …